v1.14·April 22, 2026

Voice latency under 500ms across every region.

We cut median first-response time on voice calls by 38% this week. New edge caching on our transcription pipeline, plus a faster model router.

  • Improvement Median voice latency now sits at 420ms (was 680ms).

  • Feature New voicemail-to-ticket flow — missed calls generate a full-context ticket with audio attached.

  • Fix Fixed a rare race on warm transfers where agent context arrived empty.

  • v1.13·April 15, 2026

Pricing FAQ schema, editorial founder note, and a new 404.

Marketing site got a pass. The pricing page now leads with the founder note, and we emit FAQ schema so pricing answers can show in Google rich results.

  • Feature New /compare/intercom, /compare/zendesk, /compare/chatbase pages with honest TL;DR tables.

    • Feature Integrations page at /integrations — 24 native integrations across CRM, commerce, and knowledge.
    • Improvement Sticky mobile CTA bar across marketing pages — conversion lift expected on mobile.

  • v1.12·April 8, 2026

Shared inbox ships with SLA tracking and auto-assignment.

Every channel lands in one queue. SLAs track time-to-first-response per customer tier, and Verly auto-assigns by round-robin or skill.

  • Feature SLA tracking on shared inbox — alerts before you breach, not after.

    • Feature Round-robin and skill-based auto-assignment rules.
    • Improvement Inbox loads 2.4x faster for workspaces with >10k conversations.

  • v1.11·April 1, 2026

SOC 2 Type II report available on request.

Our second audit window closed. Enterprise customers can request the full report during a trial.

  • Security SOC 2 Type II report available to Enterprise customers.

    • Security EU data residency now generally available for all plans.
    • Improvement Audit logs now export to CSV, JSON, or streamed to Datadog/Splunk.

  • v1.10·March 25, 2026

Knowledge base auto-sync for Notion, Confluence, and live URLs.

Point Verly at your docs once. It keeps them in sync automatically — no more stale answers when your product changes.

  • Feature Auto-sync for Notion databases, Confluence spaces, and sitemap-indexed URLs.
    • Feature Coverage report flags intents your knowledge base can't answer yet.
    • Fix Fixed a bug where deleted articles stayed cached for up to 24h.

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