v1.14·April 22, 2026

## Voice latency under 500ms across every region.

We cut median first-response time on voice calls by 38% this week. New edge caching on our transcription pipeline, plus a faster model router.

- **Improvement** Median voice latency now sits at 420ms (was 680ms).
- **Feature** New voicemail-to-ticket flow — missed calls generate a full-context ticket with audio attached.
- **Fix** Fixed a rare race on warm transfers where agent context arrived empty.

- v1.13·April 15, 2026

### Pricing FAQ schema, editorial founder note, and a new 404.

Marketing site got a pass. The pricing page now leads with the founder note, and we emit FAQ schema so pricing answers can show in Google rich results.

- **Feature** New /compare/intercom, /compare/zendesk, /compare/chatbase pages with honest TL;DR tables.
  - **Feature** Integrations page at /integrations — 24 native integrations across CRM, commerce, and knowledge.
  - **Improvement** Sticky mobile CTA bar across marketing pages — conversion lift expected on mobile.

- v1.12·April 8, 2026

### Shared inbox ships with SLA tracking and auto-assignment.

Every channel lands in one queue. SLAs track time-to-first-response per customer tier, and Verly auto-assigns by round-robin or skill.

- **Feature** SLA tracking on shared inbox — alerts before you breach, not after.
  - **Feature** Round-robin and skill-based auto-assignment rules.
  - **Improvement** Inbox loads 2.4x faster for workspaces with >10k conversations.

- v1.11·April 1, 2026

### SOC 2 Type II report available on request.

Our second audit window closed. Enterprise customers can request the full report during a trial.

- **Security** SOC 2 Type II report available to Enterprise customers.
  - **Security** EU data residency now generally available for all plans.
  - **Improvement** Audit logs now export to CSV, JSON, or streamed to Datadog/Splunk.

- v1.10·March 25, 2026

### Knowledge base auto-sync for Notion, Confluence, and live URLs.

Point Verly at your docs once. It keeps them in sync automatically — no more stale answers when your product changes.

- **Feature** Auto-sync for Notion databases, Confluence spaces, and sitemap-indexed URLs.
  - **Feature** Coverage report flags intents your knowledge base can't answer yet.
  - **Fix** Fixed a bug where deleted articles stayed cached for up to 24h.

Verly Assistant

# Hi! 👋 How can I help you with Verly Assistant today?

### Send us a message

Ask us anything about our platform or system status.

### Suggested

Frequently asked questions

is there a free plan? How can Verly help me? how to deploy in 15 minutes What integrations does Verly have?